Apa7 Privacy Policy — How We Protect Your Data
This Privacy Policy clearly explains how apa7 collects, uses, stores, and protects the personal information of users in Malaysia. Please read this document before using our platform. Continued use of the platform constitutes your agreement to this policy.
Information We Collect
Apa7 collects various types of information when you use our platform. This is done solely to keep our services running properly and to improve your overall experience. The main categories of information collected are as follows:
- Full name and date of birth
- Email address and phone number
- Username and password (encrypted)
- Residential address in Malaysia
- Identity verification documents (when requested)
- Device type and operating system
- IP address and approximate location
- Browser version and language settings
- Session data and access timestamps
- Internet connection information
- Bank account or digital wallet name
- Account number (stored partially encrypted)
- Transaction history in MYR
- Payment methods used
- TNG eWallet or FPX information
- Games accessed and session duration
- Betting and transaction history
- Pages visited within the platform
- Clicks and interface interactions
- Feedback and complaints submitted
How Your Information Is Used
Apa7 uses collected information solely for legitimate purposes directly related to platform operations. We do not sell, rent, or trade users' personal information to any third party for marketing purposes.
The information collected is used for the following purposes:
- Account Management: Securely creating, verifying, and managing user accounts.
- Transaction Processing: Processing deposits and withdrawals in MYR accurately and promptly.
- Identity Verification: To verify that users meet the minimum age requirement and comply with local Malaysian legal requirements.
- Platform Security: Detecting and preventing fraud, money laundering, and suspicious activity.
- Customer Support: To provide accurate and effective assistance when users contact the apa7 support team.
- Service Improvements: Analysing usage patterns to improve the platform's interface and performance.
- Legal Compliance: Fulfils legal obligations under Malaysia's Personal Data Protection Act (PDPA) and related regulations.
Our Data Use Principles
- Data used only for stated purposes
- No data sold to third-party advertisers
- Internal data access is restricted to authorised personnel only
- All data processing complies with Malaysia's PDPA
- Users may request a review of their data usage at any time
Cookies & Usage Tracking
Apa7 uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how users interact with our interface. Cookies are small data files stored in your browser when you visit the apa7 platform.
Types of Cookies Used
- Session Cookies: Required to maintain your login status during an active session. Automatically deleted when the browser is closed.
- Preference Cookies: Saving your language and display preferences to streamline your experience on future visits.
- Analytics Cookies: Collects anonymised aggregate data on how users engage with the platform, helping us improve the overall experience.
- Security Cookies: Used to detect suspicious activity and protect user accounts from unauthorised access.
You can block or delete cookies through your browser settings. However, some platform features may not function properly if essential cookies are blocked.
Data Storage, Security & Sharing
Security & Storage
All apa7 user data is stored on servers protected by 256-bit SSL encryption. Passwords are stored in hashed format and cannot be read in their original form. Payment information is processed through channels that comply with international security standards.
Data retention periods depend on operational and legal requirements. Inactive account data held for more than 24 months will be reviewed, and users will be contacted before any deletion takes place.
Sharing with Third Parties
Apa7 does not sell or share users' personal data with third parties for marketing purposes. However, in certain circumstances, information may be shared with:
- Payment service providers — to securely process MYR transactions
- Game providers — the minimum information required to operate the games
- Legal authorities — when required by Malaysian law
- Identity verification services — to meet the required KYC obligations
User Rights, Policy Changes & Contact Us
User Rights Over Personal Data
As an apa7 user, you have the following rights regarding your personal data, in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010:
- Right to Access: You have the right to request a copy of the personal information we hold about you. Requests will be processed within 21 business days.
- Right to Rectification: If any information we hold is inaccurate or out of date, you have the right to request an immediate correction. You may also update certain details directly in your account settings.
- Right to Erasure: You may request the deletion of your account and personal data. However, certain data may need to be retained for a specified period to fulfil legal obligations or resolve outstanding disputes.
- Right to Object: You may object to the processing of your data for specific purposes, including marketing communications.
- Data Portability Right: You have the right to request your data in a machine-readable format for transfer to another service provider.
Changes to the Privacy Policy
Apa7 reserves the right to update or modify this Privacy Policy at any time in response to changes in law, technology, or platform operations. Any material changes will be communicated to users via in-platform notifications or to their registered email address. The "Updated" date at the top of this document reflects the latest version of this policy. Continued use of the platform after changes are published constitutes acceptance of the updated policy.
How to Contact Us
If you have any questions or concerns, or wish to exercise any of the user rights listed above, please reach out to the apa7 privacy team. We are committed to responding to all privacy-related enquiries within 7 business days.
Email: [email protected]
Include "Privacy Inquiry" in your email subject line for faster handling.
Your Rights at a Glance
- Access your personal data
- Correct inaccurate information
- Request account deletion
- Object to certain processing
- Request data transfer
Useful Links
Your Data Is Safe With Us
Apa7 is committed to protecting the privacy of every Malaysian user. Register with confidence — your information is handled professionally and transparently.